Puzzled – DoWoo #179/365

Had an interesting flutter of heat pass through my upper body today.  Not sure what emotion exactly but recognized it was not a nice one.  Based upon what was going on at the time, I did my best to identify it. Then I release it and moved on.

Allow me to share. For those following my recent posts, our house listing went live today. Now…after 25 years of being in the real estate portion of relocation , added to my mom’s 30 years transferred by osmosis…you can imagine I know a few agents.

When Walter and I decided to sell our house I had a decent sized list of people I could tap into locally. I seriously considered all our options before I even picked up the phone.

There was one particular agent who was on the “known” list.  She and I had met about maybe 4 years ago and became somewhat friendly on a personal level.  About 3 years ago, Walter and I had asked her to look at what we had to offer her – to see if we could help with her bottom line.  She explained that she was happy with what she had and did not wish to consider changing providers.  She did not even look.  We brought it up in passing maybe 3 times over the course of a year but stopped asking (I don’t want to be one of ‘those’ people either). We have not connected for well over a year now – although I still receive her mailings on a monthly basis.

I share all this because I chose not to even consider contacting her about listing our home. Within a few hours of our listing going live on MLS, I received an email from this particular agent saying she was “shocked to discover” we had listed our home and did not call her. “Why?”  My response was that I was shocked she needed to ask.  This is where I felt the heat.  I recognized I was not being my best self – I was allowing the old me (my old blue print) to respond.  My body recognized it and told me off.

This evening as I sat to review my day, considering what observations from today I wanted to share…this came back to me.  I totally do not understand how anyone in sales can treat another person with a “I gave at the office” type of customer attitude and then expect to remain a contender for when there is an opportunity to garner that person as a customer?

Does anyone understand this?

While we cannot ALL obtain business from everyone we do business with, it does seem reasonably fair to believe we work as professionals at all times. Unfortunately I did not see that today with this particular real estate agent.

I have chosen to surmise the Universe was taking care of my best interests and pointed me in the direction of the agent who would do the best possible job for selling my house.  If he and we do other business together…well, that has not even been discussed. All I know is I trust him with my home sale transaction. All business relationships must start somewhere.

bob burgBob Burg is famous for his quote (from the book “Endless Referrals”):

“All things being equal, people do business with, and refer business to people they know, like and trust.”

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3 thoughts on “Puzzled – DoWoo #179/365

  1. Cassandra O'Neal

    Honey child, I read that agent’s email to you and laughed so hard my ribs ached!! Say, listen. This just may be nothing more than a medical issue!! The poor thing!! She’s lost her head! Why not refer her to a reputable proctologist to help her find it.

    As they say in the South ‘Bless her heart’
    (See me privately for the translation.)
    Cassandra O’Neal recently posted…The Master Key Keeps on Giving and GrowingMy Profile

    Reply
    1. Carolynn Sokil - I Do Woo; Do U? Post author

      OMG I was so totally enveloped by your humour this morning. What a great way to start my day! I even heard your Southern twang in the words. I will most definitely see you for the private translation although I cannot imagine it getting better than this! Bless you!

      Reply
  2. Cori

    Great observations … And reminders to those of us in this business. I do my best not to be one of “those” realtors …. I may not be successful all the time, but not from lack of trying. But it’s good to hear what happens from the client perspective every once in a while … Keeps us honest to the process I suppose.

    I’m glad though that you chose our team … We always try to do our very best for our clients. 🙂 Have a great weekend and hopefully it all goes to plan 🙂

    Reply

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